Full or part-time personnel are available onsite to address any and all technology-related issues, without the overhead of employee health benefits, workers’ comp or paid vacation.
Scheduled proactive maintenance ensures a stable and productive network, and includes data backup checking, anti-virus, spam and resolving user issues. Scheduling regular support enables a firm to be able to plan ahead and know when a tech will be onsite to assist with any technology issues, or answer any questions. It also enables us to communicate and plan properly, so we may make recommendations to improve the network and the user’s productivity. Services that usually fall under this category include strategic technology planning, and major network changes, upgrades or migrations. A proposal geared toward your company’s goals, expectations and budget will be submitted for any large projects your network may require. Project rates and pricing are subject to project size & complexity and are designed to be affordable.
Benefits of Scheduled Maintenance
- Due to the increased level of familiarity with your network, your Network Admin will find it easier to multi-task and resolve many small issues in less time.
- Your staff can depend on faster response times to resolve any issues that may arise.
- Your computer & network infrastructure will benefit from regular attention and preventative maintenance, reducing chance of failure and increasing longevity.
- Regular trials will be run on your backup & disaster recovery procedures to ensure effective performance suitable to your needs.
Emergency Support: On-Call Onsite
When network or application emergencies arise, nothing is more reassuring that getting the help you need from a real, live Your Cloud Provider technician – right in your office! In addition to Scheduled visits, Unscheduled onsite troubleshooting is available same day to resolve new network or user support issues that cannot be resolved remotely. We are available to solve all mission critical, server, email, spam and data-related issues that may pop up between regularly scheduled maintenance. There is a 1 hour minimum per visit, and whenever possible you will be notified in advance of undertakings that may require increased hours.